Refund policy

Thank you for shopping with Wunderwuff. We want you to love what you ordered — but if something isn't right, here's how returns and refunds work.

1. Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition you received it
In its original packaging, with tags still attached
Accompanied by proof of purchase (order number or confirmation email)

Items that are used, damaged, washed, or missing original packaging/tags are not eligible for a refund.

Non-returnable items:

Gift cards
Sale or clearance items (unless faulty)
Items marked as final sale at checkout

2. How to Start a Return

To start a return, email us at info@wunderwuff.com with your order number and the reason for the return. We'll confirm your return is eligible and send you instructions on where to send your item.

Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we will receive your returned item.
Original shipping charges are non-refundable, except where the return is due to our error (faulty, damaged, or incorrect item).

4. Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery at info@wunderwuff.com with your order number and a photo of the issue, so we can evaluate and make it right — via replacement, refund, or store credit.

5. Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's been approved.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Your bank or card provider may take additional time to reflect the refund on your statement.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@wunderwuff.com.

6. Exchanges

The fastest way to get a different size, color, or style is to return the original item (once approved) and place a new order for the item you want.

7. Order Cancellations

You may cancel or change your order for any reason up until it has shipped. Once an order has shipped, our standard return process applies. To cancel, contact us as soon as possible at info@wunderwuff.com — we can't guarantee cancellation if the order has already been processed for dispatch.

8. International Orders

For orders shipped outside Australia, the customer is responsible for any customs duties, taxes, or import fees. These are non-refundable, even if the order itself is returned.

9. Your Statutory Rights

This policy doesn't affect your statutory rights as a consumer under applicable law (for example, the Australian Consumer Law, or equivalent consumer protection legislation in your country), which may entitle you to a repair, replacement, or refund for goods that are faulty or not as described, regardless of this policy.